The way people interact with the real and the digital world is heavily affected because of the COVID-19 Pandemic and the National lockdowns that happened around the globe.
The purpose of UX Designer is to put themselves in the user’s shoes and understand what exact problem the users are facing. Accordingly, Designing the best solution for them is what UX designers should aim for.
The process of figuring out the pain points of the users is a part of User Experience Design, followed by rough sketching and brainstorming session for solutions.