The way people interact with the real and the digital world is heavily affected because of the COVID-19 Pandemic and the National lockdowns that happened around the globe.
The purpose of UX Designer is to put themselves in the user’s shoes and understand what exact problem the users are facing. Accordingly, Designing the best solution for them is what UX designers should aim for.
After studying various E-Challan and traffic management systems deployed in the country, we have learned that there is a lot of disconnect between field officers, IOT based traffic enforcement systems, Back Office Operations, and the citizens.